Customer Resources Representative

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Springfield, IL, US

8 days ago Requisition

Salary Range: $16.00 To $18.00 Hourly

We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

This position includes a work-from-home rotation within the department.

• Answer incoming customer phone calls and route calls appropriately when needed.
• Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests.
• Support customers using internet banking and mobile account access platforms on smartphones and tablets.
• Maintain professionalism and confidentiality while handling customer information.
• Perform additional duties and responsibilities as assigned.

• Prior banking and customer service experience preferred.
• Strong multitasking skills with the ability to work efficiently in a fast-paced environment.
• Excellent verbal communication and customer service skills.
• Strong problem-solving abilities and the ability to take initiative.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• High school diploma or equivalent required.

The salary range for this position is $16.00 - $18.00/hour, depending on experience and qualifications. In addition to the base salary, compensation may include bonuses, benefits, and other incentives.