Customer Service Representative - Mortgage Servicing

About the Role

We are seeking motivated and customer-focused Customer Service Representatives to join a growing mortgage servicing team. In this role, you will handle inbound calls related to homeowners insurance inquiries and provide timely, accurate support to borrowers, agents, and financial institutions.

This is a great opportunity to join a rapidly growing organization with strong career advancement potential.

June 9

• Training (first 45 days):
  Fully onsite | 9:30 AM - 6:00 PM
• After training:
  Hybrid | 10:30 AM - 7:00 PM
• Monday-Friday (full-time)
• No time off allowed during the first 6 weeks of employment.

• Handle 35-45 inbound calls per day (avg. 11-14 minutes per call)
• Respond to inquiries related to homeowners insurance, payments, and coverage
• Assist borrowers, insurance agents, and financial institutions
• Research account information across multiple systems
• Document and update customer interactions accurately
• Resolve customer issues efficiently while maintaining a professional tone
• Follow internal processes and meet quality and performance standards
• Occasionally follow up with customers via email

• Fast-paced call center setting with inbound call queue
• Dual monitors, headset, and structured workflows
• Strong team support, including live help hotline during calls
• Collaborative team atmosphere

• 1+ year of recent customer service experience (Call center or administrative/customer-facing office experience preferred)
• Comfortable working on the phone for extended periods
• Ability to multitask across multiple systems
• Typing speed of 35+ WPM
• Basic computer proficiency (Windows environment)
• Reliable transportation
• Reliable internet connection (required for hybrid/remote work)

• Basic computer literacy assessment (70% required to pass)
• Typing test (35 WPM minimum)

In addition to hourly pay, employees are eligible for performance-based bonuses tied to attendance, quality scores, and schedule adherence. Bonus tiers also impact hybrid/remote flexibility.

• Clean, modern office in Daytona Beach
• Call center setup with cubicles and shared team spaces
• Energetic, supportive culture within a team of ~120 call center professionals
• Breaks and lunch provided during scheduled shifts

• Stable, growing company with strong career path
• Structured training and development
• Clear performance incentives and advancement opportunities
• Supportive, team-driven environment

This is a Contract to Hire position based out of Troy, MI.

• Pay range $17.00 - $18.50/hr
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in Troy, MI.

This position is anticipated to close on May 31, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• San Francisco Fair Chance Ordinance:
  Qualified applicants with arrest and conviction records may be considered.
• Massachusetts Lie Detector:
  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
• Use of Artificial Intelligence (AI): AI tools may be used in the hiring process, but final decisions are made by the hiring team.