French Customer Support Agent Bench Team

Customer Support Agent Bench Team (Russian fluency)

The Customer Support Agent will provide superior service to client customers, ensuring accurate, personalized support and a goal to exceed expectations.

• Deliver world‑class customer service by following established departmental policies, processes, and standards
• Manage and respond to customer support tickets within established SLA, client standards and performance guidelines for LOB with focus on first‑call resolution
• Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to troubleshoot issues; multitask between multiple tools and systems (knowledge base, team meetings, supervisor)
• Assist in the creation of knowledge base articles and support team development through collaboration on issue resolution
• Coordinate internally with other teams to provide feedback, identify/report trends and resolve issues; serve as a point of escalation for customer inquiries
• Monitor client‑facing tools (Matter Most) and stay current with client updates and directives
• Respond to customer help requests escalated from Tier 2 agents and address needs, complaints, and other issues
• Employ critical thinking skills to make sound judgement calls and determine appropriate steps for best business decisions for client and user
• Collaborate with manager to onboard new and existing agents into the Escalated Accounts space
• Champion Blueprint’s core values by amplifying those behaviors in day‑to‑day work
• Assist in other ticket queues as needed
• Perform additional duties and special projects as assigned

• One year or more customer service experience or equivalent
• Comfortable using computers and able to perform initial level troubleshooting of computer and network issues
• Some online game knowledge and experience preferred

• Maintain composure in stressful situations
• Customer‑focused mindset and orientation towards customer service
• Excellent verbal and written communication skills
• Fluency in Russian and English
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time‑management skills and proven ability to meet deadlines
• Strong problem‑solving skills

• Knowledge of Accounts tickets
• Ability to troubleshoot Accounts ticket issues independently and collaboratively

For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour.

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

Hybrid (Work from home and in‑office located in Bellevue, WA)