Customer Success intern

Job and recruitment context

We are looking for a 4‑6 month internship, starting ASAP or by September. Working closely with our Customer Success team, and under the direct supervision of Julie, you will provide valuable support on the following missions:

• Customer follow-up:
  Actively contribute to the follow‑up of our existing customers, helping with reporting preparation, database updates, and presentation creation. Assist with customers’ visits and internal meetings, allowing you to understand the commercial and relational stakes in the field. Help the team maintain strong relationships with our customers, participating in understanding their unique needs and challenges.
• Customer support:
  Respond to customer inquiries (phone, email), guiding them and providing initial answers to platform usage questions. Assist the team in preparing training materials and usage guides, thereby contributing to educating our clients on our solutions.
• Internal project management and optimisation:
  Take part in cross‑functional projects aimed at improving our internal processes and the operational efficiency of the Customer Success team. Identify opportunities for tool and method improvements to make customer support more scalable. Contribute to collecting and synthesising customer feedback to relay to the Product team.
• Weekly meetings with the manager to help you succeed and continuously improve your skills.
• Team works with quarterly OKR to be crystal clear, fair and honest with your targets.

• Student (Bachelor’s or Master’s degree) in Business, Finance, Analytics or Engineering.

• Strong interest in the healthcare sector and/or tech (software/SaaS).
• Technical understanding and aptitude for learning software systems.
• Communication and interpersonal skills, ability to explain technical concepts clearly.
• Strong analytic skills with ability to take a step back, analyse processes, identify optimisation areas and make data‑driven decisions.
• Empathetic and customer‑centric mindset.
• Proactive, organised and capable of managing multiple tasks simultaneously.
• Fluent in French and English.
• Strong work ethic, daily act with integrity, honesty and fairness.
• Thoughtful team player, looking to make colleagues successful.

• A professionalising internship within an experienced and passionate Customer Success team.
• Opportunity to develop key skills in customer relationship management, technical support, project management and process optimisation in an innovative environment.
• A concrete immersion in the functioning of a healthcare technology company, with varied and responsible missions.
• A stimulating, supportive and ever‑evolving work environment.

• Short video call with Anne, Head of Customer Success International or Anaïs, Lead CIED Customer Success (30 min).
• Operational interview with Clémentine, future manager (60 min).
• Job offer (usually follows within 72 hours).

Salary:
For this internship, you will have a compensation from 800 € to 1200 € based on several criteria (level of education and experience).

• Luncheon voucher: 9 € (50 % employer).
• Transport: 50 % of your pass or sustainable mobility pass.

• Remote work: 3 days per week (after the first 6 weeks, to enable proper ramp‑up).
• Location:
  
  29 rue du Louvre, 75002, PARIS.

• We are a purpose company that drives everyone’s daily motivation and commitment.
• We built a best‑in‑class solution with no direct competitor.
• We operate at a global level and our working language is English.
• Integrity: we act with honesty and fairness.
• Ambition: we strive for excellence in a demanding healthcare environment.
• Cooperation: we care, support and seek collective success.
• Autonomy: you’ll get real responsibilities and have the chance to have a measurable impact.
• Employee care: our office is on rue du Louvre (between Châtelet & Bourse); regular team events, especially every Thursday evenings.
• Tools: we use Slack, Notion and Drive.
• Work‑life balance: remote friendly and respectful.
• Shareholder: you will be incentivised with company equity.