Customer Service Representative

Call Center Agent

The Call Center Agent is responsible for professionally handling inbound and outbound calls, accurately booking and dispatching jobs, maintaining CRM accuracy, and managing digital leads in accordance with defined SOPs and client playbooks. This role also requires a strong sales mindset, with a focus on converting inquiries into booked appointments, maximizing revenue opportunities, and protecting every call as a potential booking.

This role directly impacts SLA performance, client satisfaction, booking conversion rates, and overall revenue generation. Agents are expected to operate with urgency, accuracy, accountability, and a results-driven, sales-oriented approach.

• Competitive salary - starting at $17/hour
• Medical benefits - available after 90 days
• Retirement savings plan
• Vacation pay
• Paid training
• Advancement opportunities

• Answer all incoming calls or online inquiries, as the initial point of contact
• Using a company-prepared script, answer customers’ questions and guide them to the best service-solution for their home
• Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
• Conduct service-related, follow-up calls to check in on past customers and assess their current needs
• Help the field team by taking detailed notes from customer calls and entering them into our system
• Contribute to our company’s culture by being upbeat and hard-working

• High School Diploma/GED is required
• Self-starter, reliable, flexibility with hours
• High level of accuracy and efficiency
• Exceptional verbal and written communication skills
• Courteous, professional manner, strong customer service skills
• Computer literacy and strong typing skills (30+ WPM), experience with Microsoft Office
• Excellent multitasking and follow-up skills, with high attention to detail
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Any experience with Service Titan, Field Edge, Housecall Pro, or other scheduling software would be a plus. HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.

This entry-level work-from-home job works a flexible schedule depending on business needs.

Must live in Alabama, Arizona, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia

We are an equal opportunity employer.