Customer Experience Banker - Temple Main Street TX

Overview

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker, you are a Financial Concierge for walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services.

You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

• Providing excellent customer service and effectively resolving customer issues.
• Understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor s Degree.

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status:
Yes = not eligible for overtime pay;
No = eligible for overtime pay. Workplace Type:
Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and remote work where appropriate.

Our approach to Office work:
Remote roles will have opportunities to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for immigration benefits. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice:
Visit Huntington s Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from unsolicited resumes. Unsolicited resumes sent to Huntington colleagues will be considered Huntington property. Recruiting agencies must have a valid, written Master Service Agreement and Statement of Work for consideration.