Strategic Customer Success Manager - Remote & Renewal
Remote / Online - Candidates ideally in
Montpelier, Washington County, Vermont, 05604, USA
Listed on 2026-05-25
Montpelier, Washington County, Vermont, 05604, USA
Listing for:
Cleo
Remote/Work from Home
position Listed on 2026-05-25
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM, CRM System, Account Manager
Job Description & How to Apply Below
Cleo is seeking a Customer Success Manager to manage a diverse portfolio of over 30 accounts across the full customer lifecycle, from implementation to renewal. This role requires a focus on maintaining customer relationships, executing Quarterly Business Reviews, and identifying upsell opportunities.
The ideal candidate will have at least 5 years of experience in Customer Success or a related field and a strong background in utilizing CRM tools like Salesforce.
Success in this role includes driving customer health and satisfaction while contributing to a strong culture of work-life balance and employee support.
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