Partner Success Specialist--East Region; Remote

Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. We build high‑quality digital products that integrate curriculum, assessment, professional development, and family engagement. We are building a results‑oriented team in a collaborative, work‑hard/play‑hard culture.

The Partner Success team provides world‑class customer experiences. They build and deliver best‑in‑class customer journeys that help our clients realize value quickly and promote adoption.

As a Partner Specialist, you will redefine scalable, measurable processes for the client journey. You will manage onboarding, implementation, and adoption, ensuring customers choose our solutions year after year.

• Provide “White Glove” customer service to ensure an excellent onboarding experience.
• Manage implementation and onboarding of all new and renewing partners.
• Understand and anticipate customer needs.
• Identify decision makers, stakeholders, and users.
• Deliver engaging, comprehensive training and ensure readiness to go live.
• Develop product knowledge to guide customers toward quick value realization.
• Project‑manage new client implementations via email, phone, and web‑based tools.
• Track implementation tasks against a schedule and coordinate with internal staff to meet goals on time.
• Take a proactive data‑driven approach; ensure adoption metrics align with expectations.
• Identify churn risks and develop proactive plans to increase retention.
• Conduct onboarding webinars for multiple customers with expert presentation skills.
• Performance measured by customer satisfaction and retention rates.
• Work closely with sales to manage post‑sale account life through renewals and answer ongoing client questions.
• Provide ongoing feedback to the Implementation team lead and department head to improve onboarding success.
• Collaborate with support and development to improve the product based on feedback.
• Provide high‑level customer support and communication, answering questions and guiding customers.

• Experience with Teaching Strategies products and services highly preferred.
• 2–4 years of experience in Customer Support, Customer Success, Onboarding/Implementation, or Account Management with examples of success.
• Bachelor’s Degree in business, education, or related area required.
• Ability to communicate comfortably at multiple levels with customers (technical, non‑technical, management).
• Experience with Salesforce or another CRM solution highly desired.
• Superior organizational and time‑management skills.
• Proven track record for delivering excellent customer experiences.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Excellent written and verbal communication skills.
• Effective presentation skills.

We provide a competitive compensation and benefits package, flexible work schedules, career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

• Competitive compensation package
• Employee Equity Appreciation Program
• Health and wellness insurance benefits
• 401(k) with employer match
• Flexible work environment
• Unlimited paid time off (including paid holidays and winter break)
• Paid parental leave
• Tuition assistance, professional development, and opportunities for career growth
• Best‑in‑class technology equipment for every employee
• Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal‑opportunity employer and is committed to fostering a workplace where everyone can thrive.

Equal Employment Opportunity (EEO)

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act (EPPA)