Customer Service Representative Spanish Bilingual - Insurance

Customer Service Representative Spanish Bilingual - Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry‑leading Insurance Call Center team. If you’re passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

• Starting Pay: $24.00 – $26.00/hour

• Bilingual Fluency: English/Spanish fluency assessment provided

• Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

• Remote Training
  
  Schedule:
  
  Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am-7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on‑the‑job training), Saturday shifts between 9:00am-7:00pm will include taking live calls.

• Remote Work Schedule (Post-Training): Full‑time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:15pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week.

• Comprehensive Benefits Package

• Growth & Advancement Opportunities

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem‑solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

• Dedicated, quiet workspace without interruptions.
• You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
• Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for downloads & 10 mbps for uploads.
• Internet service must adequately support the employee’s work hours to ensure optimal voice & data quality.
• You are required to provide documentation regarding your carrier & internet speed.
• A company‑provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call center experience preferred).
• Bilingual skills in English and Spanish, are required.
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.
• A flexible, “can‑do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019.

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match AND Pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

AAA is an Equal Opportunity Employer.

Our organization participates in E-Verify.