Customer Service Representative

At PFS Group, one of the nation’s fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.

Job Responsibilities Communicate with patients by phone to resolve account balances

Help patients understand their bill and assist with payment options

Accurately document conversations and collect and verify patient information

Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism

Meet daily and monthly performance metrics including call volume and quality

Collaborate with team leads and trainers to grow your knowledge and effectiveness

Qualifications and Skills Customer service mindset and strong verbal communication skills

Ability to stay calm under pressure and handle sensitive conversations

Computer literacy (navigating multiple systems at once)
Experience in a call center or high-volume phone environment preferred

Healthcare or insurance background is a plus

CUBS, EPIC, or similar platform experience is a plus Bilingual (Spanish/English) is a plus

Benefits

Earn up to $450 per month through our performance bonus program
10 days PTO in your first year

Paid birthday off after your first year Medical, dental, and vision insurance
401(k) retirement plan with company match

Company-provided life insurance and long-term disability

Weekday-only call center: no nights or weekends (variety of shifts available)
Referral bonus program

Friendly, mission-driven workplace with opportunities to grow Workplace Expectations and Requirements Employment is contingent upon successfully passing a pre-employment background check and drug screening

Professional appearance and conduct are expected at all times

PFS Group is a non-smoking workplace

Candidates must be legally authorized to work in the United States This position is based on-site at our call center for the first 90 days Remote work opportunities may be available after 90 days, contingent upon meeting performance, quality, and attendance standards

Ready to grow your career with purpose? Apply today and join one of the nation’s fastest-growing patient financial services companies!
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