Customer Service Representative - Insurance

AAA Auto Club Enterprises is hiring full‑time, motivated Customer Service Representatives to join our industry‑leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you!

• Starting Pay: $23.00 – $25.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019
• Remote Training
  
  Schedule:
  
  Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am‑9:00pm Monday–Friday, with occasional Saturday shifts between 9:00am‑7:00pm. When a Saturday shift is scheduled, a weekday off will be provided.
• Remote Work Schedule (Post‑Training):
  Full‑time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off will be provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance performance

• Dedicated, quiet workspace without interruptions
• Ability to connect to ISP via Ethernet (no DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50‑100 mbps for downloads and 10 mbps for uploads
• Internet service must support the employee’s work hours to ensure optimal voice & data quality
• Required to provide documentation regarding carrier & internet speed
• Demonstrated ability to uphold productivity and confidentiality in a remote setting
• Regular attendance in virtual team meetings and training sessions
• Availability during standard business hours and flexibility for possible shift adjustments

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• Flexible, “can‑do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

• Health coverage for medical, dental, vision
• 401(k) saving plans with company match and pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more)

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.