Remote Call Center Agent — Salon Customer Care

About the Organization:
Since 2001, Shobha has aimed to be the leading global destination for hair removal by continuously elevating the client experience. Shobha is recognized for consistent quality and client care, earning accolades such as "Best Bikini Wax" by New York Magazine and Allure’s "Best Brow Treatments" in America. The role is for a remote Call Center Agent (Category: Call Center Operations) who will manage customer interactions via phone, email, and text for Shobha’s NYC and DC-area salons.

The position offers part‑time and full‑time shifts with varying hours.

• Deliver warm, personable service that leaves clients raving.
• Juggle high volumes of calls, emails, and texts with poise and precision.
• Assist clients in scheduling, rescheduling, and canceling appointments.
• Share excitement about Shobha’s top‑tier services, products, and promotions.
• Answer questions and provide guidance on salon locations and offerings.
• Handle client concerns with care, documenting incidents and alerting managers when needed.
• Maintain communication excellence by following company guidelines.
• Ensure a distraction‑free, client‑ready workspace.

• Experience:
  
  At least one year of full‑time (or two years part‑time) customer service or call‑center experience.
• Tech Setup:
  Reliable computer (desktop or laptop; Windows preferred, Mac acceptable), corded USB headset (no wireless), mobile telephone, wired or wireless mouse, and high‑speed broadband (25–50 Mbps download, 3 Mbps upload).
• Environment:
  Dedicated, hazard‑free, noise‑free workspace.
• Availability:
  Part‑time – at least two days a week, including one weekend day; full‑time options also available.
• Skills:
  
  Professional, upbeat phone demeanor; excellent verbal and written communication; ability to sit at a desk for extended periods.

You’ll be part of a team that truly cares about clients, the craft, and each other. Opportunities for growth and recognition are available in a supportive culture that celebrates wins and continuously raises the bar.

Pay Range: $15–16 per hour.

Shift Options:
Various shifts available; part‑time and full‑time schedules.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is currently accepting applications.