Timeshare Exit Advocate & Account Resolution Specialist

Customer Service | Customer Account Resolution Specialist

Full Time Clerical, Franklin, Franklin, TN, US

Salary: $50,000.00 Annually

Important:
This is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN.

• Be your client's advocate — Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage
• Make the complex feel simple — Ensure clients fully understand each step and action being taken on their behalf throughout the dispute
• Build tailored strategies — Draft client-specific action plans designed to move each case toward successful timeshare ownership termination
• Keep response times tight — Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads
• Maintain pristine records — Keep all client files in Salesforce accurate, current, and thoroughly documented
• Communicate with consistency and professionalism — Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard
• Elevate the team around you — Help foster a culture of accountability, efficiency, idea sharing, and a "we can always be better" mindset
• Stay ahead of the industry — Be a go-to resource for timeshare industry updates, trends, and general knowledge
• Jump in wherever you're needed — No task is beneath you; if something needs doing, you're ready to help

• 2+ years of standout customer service and account management experience — this is a must
• Exceptional organizational skills — You keep everything in order without being reminded
• Sharp problem-solving instincts — When a challenge shows up, you don't freeze; you figure it out
• A results-driven approach — You measure success by outcomes and hold yourself to a high bar
• Attention to detail that doesn't quit — Accuracy matters to you, every single time
• Flexibility and adaptability — You're energized by change, not threatened by it
• Integrity that stands on its own — You do the right thing even when nobody's watching
• A collaborative, team-first mindset — You make the people around you better
• Strong work ethic and efficiency — You know how to work hard and work smart

• Salesforce — Familiarity with managing client records and workflows
• Customer Service — A background in client-facing roles where experience mattered
• Google Workspace / Microsoft Office — Comfortable working across everyday business tools

• A Mac Book for your work tasks
• A weekly pay schedule
• A 401k program that includes a company match
• An employer-funded Health Savings Account (HSA) and comprehensive Medical, Dental, and Vision Insurance
• 9 paid holidays
• Access to office health and wellness facilities such as a fitness center and natural courtyard
• Food trucks, lounge areas, and occasional foosball tournaments
• Continuous coaching from industry professionals

Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.