Remote CSM Retain Accounts

Customer Success Manager – Standard

Your mission as a Customer Success Manager

The Standard CSM at Energage will build client loyalty and success through product adoption for our Standard (small market) accounts.

In this role, you’ll develop and implement a year‑round touchpoint strategy with clients to ensure Energage products/services exceed client expectations, deliver value, and provide necessary tools and resources. You will act as the voice of the customer, using feedback to enact product and/or process changes. Additionally, a Customer Success Manager is well‑versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

Accountability & Impact

• Aid company growth by nurturing and growing relationships across a portfolio of clients.
• Establish clear goals, milestones, and metrics that you and the Customer will be working toward; periodically reassess and review these with the Customer.
• Understand and align with your clients’ business goals, using the Energage platform to help them achieve those goals.
• Work collaboratively with a variety of other departments—such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts—to ensure ongoing customer satisfaction and retention.
• Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross‑selling new products.
• Complete regular checkpoints via phone and email, sending relevant marketing content, etc.

What You Bring to the Role:

• Articulate customer business requirements and serve as the customer voice internally, anticipating needs based on common scenarios.
• Skillfully solve business problems for customers using the Energage platform and other Energage offerings.
• Manage multiple tasks across a varied set of responsibilities.
• Exhibit strong written, verbal, and presentation communication skills.
• Adopt a consultative approach; build rapport and trust with internal teams to achieve broader business objectives.
• Be highly organized, a team player, responsive, positive, an excellent collaborator, and a critical thinker.
• Display high intellectual curiosity—seeking growth by learning more about your work and its impact.
• Maintain accurate records of all activities in

Measured on:

• Success will be measured by net retention.

Compensation and Benefits:

Base salary: $75,000 annually with an at‑risk bonus target of $40,000 annually.

Our total rewards package includes:

• Paid time off policy with company holidays, sick time, vacation time, and floating holidays.
• Remote work.
• Company pays a portion of individual health care premiums.
• Option to participate in a company‑sponsored 401(k).
• Training and education.
• Professional development—access to a third‑party professional coach.

Energage is a remote workplace with employees across the United States. The role is available for remote work in the following states:

• Arizona
• Delaware
• Florida
• Georgia
• Maryland
• North Carolina
• New Jersey
• New York (NYC residents excluded)
• Pennsylvania
• South Carolina
• Texas
• Wisconsin

If you reside outside of the above locations, you will not be considered for this role.

Energage is a purpose‑driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 19 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people‑first approach to culture.

Energage is committed to fostering a diverse and inclusive environment. We are proud to be an equal‑opportunity employer and encourage all qualified candidates to apply—including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.