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Remote Concierge & Care Specialist
Remote / Online - Candidates ideally in
Grants Pass, Josephine County, Oregon, 97527, USA
Listed on 2026-05-27
Grants Pass, Josephine County, Oregon, 97527, USA
Listing for:
Hopesglobalgetaways
Remote/Work from Home
position Listed on 2026-05-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
About This Position
We are currently adding new team members to our remote travel support division and are seeking individuals who enjoy assisting customers and helping coordinate memorable travel experiences. As a Travel Care & Support Specialist, you will provide planning assistance, booking support, and customer care while helping clients navigate the travel process smoothly and efficiently.
This role is ideal for motivated individuals who are comfortable working remotely, enjoy problem-solving, and can manage details in a professional and organized manner. Previous experience in the travel industry is not required, as training and support are available.
Responsibilities- Provide assistance to clients with travel planning and reservation coordination
- Research destinations, resorts, transportation options, cruises, and vacation packages using company-approved resources
- Review booking details carefully to help ensure all travel information is accurate
- Offer guidance and recommendations tailored to client preferences and travel budgets
- Communicate with clients through email, phone, and online messaging platforms in a professional manner
- Handle itinerary updates, schedule adjustments, and customer support requests
- Maintain organized records, booking information, and client files
- Complete ongoing training sessions and participate in virtual team meetings
- Flexible remote work environment
- Scheduling flexibility
- Training, onboarding, and continued support
- Access to travel incentives, discounts, and special industry perks
- Positive and team-focused work culture
- Opportunities for professional development and advancement
- Strong communication and interpersonal skills
- Good time management and organizational abilities
- Comfortable using computers, online systems, and communication tools
- Reliable internet connection required
- Ability to work independently and stay detail oriented
- Must be at least 18 years old
- Must be legally authorized to work in the U.S., U.K., Mexico, Australia, or Spain
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