Bilingual Customer Service Technical Representative; Fluent - Spanish​/English at AV Staffing S

Bilingual Customer Service Technical Representative (Fluent - Spanish/English) job at AV Staffing Solutions. Plainview, NY.

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day,
24/7 call center .

Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do

• Provide excellent customer service via phone and chat in Spanish and English
• Greet customers, verify accounts, listen carefully, and show empathy
• Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
• Use tools such as Freshdesk, Sonar CRM and other internal systems
• Document all interactions accurately and follow procedures/SLAs
• Escalate complex issues to senior technicians when needed

What You Bring

• Fluent Spanish & English (spoken and written)
• 1+ year of customer service experience (call center/help desk preferred)
• Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
• Strong typing and multitasking skills (navigate multiple systems while assisting customers)
• Professional, patient, and calm with upset or frustrated customers
• Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
• Must live in NY State or Florida (preferably in the Plainview, NY or Ocala, FL area)
• Reliable wired internet and a quiet, distraction-free workspace

Pay & Schedule

• Pay: $17 per hour
• Overtime available
• Paid training
• 2 shifts with following schedule:
  Friday, S
  aturday & Sunday + 2 weekdays
• Shifts available:
  10 am - 7 pm,
  3pm - 12 pm
• Two 15-minute breaks and one 30-minute meal break per shift (set by company schedule)
• Flexibility to cover other shifts when needed

Why Apply?

• Remote work with a customer-focused, remote-friendly team
• Opportunity to build both customer service and technical support skills
• Supportive team environment

If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today!