Customer Care Pro - Remote CSR & Problem Solver

We are seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact for clients. This role is responsible for handling inquiries, resolving issues, and delivering a high-quality customer experience across phone, email, and/or chat channels. The ideal candidate is detail-oriented, solution-driven, and thrives in a fast-paced environment.

• Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
• Resolve customer concerns, complaints, and service issues with a focus on satisfaction
• Process orders, returns, and account updates accurately
• Document all customer interactions in CRM systems
• Provide product/service information and recommend solutions based on customer needs
• Escalate complex issues to appropriate departments when necessary
• Maintain a high level of professionalism and empathy in all interactions
• Meet or exceed performance metrics (response time, resolution time, customer satisfaction)

• 1–3+ years of customer service or call center experience preferred
• Strong communication skills (verbal and written)
• Experience working with CRM systems and basic computer applications
• Ability to multitask and manage high-volume workloads
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• High school diploma or equivalent required

• Customer-first mindset with strong interpersonal skills
• Ability to remain calm and professional under pressure
• Active listening and conflict resolution skills
• Strong organizational and time management abilities
• Adaptability in a fast-paced, changing environment

• Office or remote/hybrid environment (depending on company)
• Fast-paced, team-oriented setting
• Performance-driven with clear metrics and goals

• A positive, solutions-oriented professional
• Someone who can build rapport quickly and handle challenging situations
• Strong attention to detail and follow-through
• A team player with a strong sense of accountability

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: /resources

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.