Bilingual Spanish Answering Service Agent

What you'll do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry‑specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Provide live chat, SMS, and email support

• Strong verbal and written communication skills
• Ability to multi‑task and remain focused in a fast‑paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

At Answering Service Care, we reward hard work and dedication with competitive pay, weekly direct deposit, and real bonus potential. Our wages are among the best in the industry.

• Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State).
• Pay Rate at Hire: $16.50/hr + Weekly Performance Bonus Potential (Miami, FL)
• 4 Month Anniversary: $17.00/hr + Weekly Performance Bonus Potential
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)

Start Remote. Join Us in Miami. Enjoy the flexibility of working from home while we put the finishing touches on our Miami office. When our doors open, you'll step into a collaborative, in‑office environment with your team, right here in South Florida!

• A people‑first culture that values long‑term relationships and career growth
• Industry‑leading training to build expertise across multiple industries
• Career stability and advancement opportunities with a company that has thrived for over 50 years