Remote Member Services Specialist: Insurance & Billing

Position: Member Services Associate

Location: Orlando, FL (Remote)

Pay: $50,000 to $60,000/year

Type: Full-time;
Direct Hire

Schedule: Monday - Friday

Greene Resources is seeking a Member Services Associate to join a growing and dynamic team! The Member Services Associate is responsible for supporting members with day-to-day insurance and account needs. You will handle inbound questions about policies, payments, coverage, and general servicing, ensuring each member receives clear, accurate, and timely support. This role requires strong communication skills, a service-first mindset, and the ability to manage a steady volume of calls and tasks while keeping member experience at the center of every interaction.



Job Description

• Provide high-quality service to members via phone, email, and chat.
• Handle core servicing needs, including billing questions, account updates, and coverage clarifications.
• Support members through the claims process by gathering details, validating eligibility, and setting expectations.
• Coordinate with partners or contractors to ensure timely resolution.
• Document all interactions accurately in internal systems.
• Follow open cases through to closure while keeping members informed.
• Escalate issues when needed while maintaining ownership of the member experience.

• 3+ years of customer service experience.
• Must be knowledgeable of Florida insurance policies.
• Ability to learn and navigate multiple systems.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Reliable, organized, and consistent in follow-through.
• Service-oriented mindset with professionalism and empathy.

• Robust benefit program including family health and wellness programs, 401K, paid time off, paid holidays, and more.
• Career advancement and development opportunities within a rapidly growing organization.
• Supportive and collaborative team environment.