Lifeline Call-Taker; Overnight Shift

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. This Lifeline serves as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors.

Candidates must be currently living in Massachusetts in order to be considered for this opening.

• Schedule/
  
  Hours:
  
  Friday & Saturday 11pm – 7am. Sunday 4pm – 12am
• Pay: $22/hour
• Work Arrangement:
  On-site training in Framingham, MA but after training, this will transition to remote

• Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
• Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
• De-escalate callers with the assistance of the call site supervisor when necessary
• Be prepared to contact 911 on behalf of the caller in critical situations

• High school degree
• Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
• Experience with data gathering techniques
• Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
• Must be able to work the overnight hours noted above
• Must be able to attend training in Framingham, MAMust have a Mac (Google Chrome access) or PC, strong Wi‑Fi, and headphones with a microphone compatible with the computer
• Quiet workspace for remote work