Customer Service Specialist; Ecommerce; Remote
Remote / Online - Candidates ideally in
Long Beach, Los Angeles County, California, 90801, USA
Listed on 2026-05-30
Long Beach, Los Angeles County, California, 90801, USA
Listing for:
VASL
Full Time, Remote/Work from Home
position Listed on 2026-05-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Ecommerce
Job Description & How to Apply Below
Title:
Customer Service Specialist (Ecommerce)
Job Type:
Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
OverviewWe’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands‑on support with process improvement and automation.
Key Responsibilities- Respond to customer inquiries via email, phone, and chat
- Assist with orders, shipping, returns, and product questions
- Manage shipments using Ship Station
- Troubleshoot delivery issues and order errors
- Process refunds, replacements, and updates
- Answer reviews
- Identify repetitive customer questions and patterns
- Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
- Create and refine response templates and knowledge base content
- Train and improve AI responses to match brand voice
- Monitor performance and suggest improvements to reduce support volume
- 1–3 years of eCommerce customer service experience
- Must be proficient in Ship Station
- Strong written and verbal communication skills
- Comfortable handling both calls and high-volume email support
- Interest or experience in AI tools, automation, or process improvement
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×