Work From Home Bilingual; Spanish Senior Complaints Coordinator - USPAN

Work From Home Bilingual (Spanish) Senior Complaints Coordinator - USPAN Job Description

Senior Complaints Coordinators at Capital One are tasked with providing the best of the best customer service. This is your opportunity to shine through your ability to listen and understand the customer’s needs, problem solve and deliver a “wow” customer experience to deepen relationships and loyalty to our brand. Your experience and skills could support the customer experience in a variety of ways, depending on your role.

Location:

Candidates must live within 100 miles radius of any of the following zip codes (excluding CA) and report in person when required with at least 24 hours notice:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

Successful candidates will need to complete a Language Assessment.

• Advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be part of your role supporting our customers.
• Investigate customer concerns, help create and implement process improvements and report trending customer issues.
• Support other customer service advocates, guide associates to the right path to solve customer concerns and provide in‑the‑moment feedback.

• High school diploma, GED or equivalent certification.
• At least 3 years of customer service or call center experience.
• At least 1 year of Google Suite or Microsoft Office experience.
• Fluent in Spanish and English.

• At least 4 years of customer service or call center experience.
• At least 1 year experience working in the financial industry.

• A secure home office environment free from background noise and distractions.
• A reliable private internet connection that is not supplied via cellular data or hotspot.
• A private network that is password protected where you have ownership or line of sight to every device.
• Internet service must be provided by cable or fiber Internet Service Provider.
• Hotspots and satellite services are prohibited and do not meet performance criteria.
• ISP speed on VPN at least 100 Mbps download and 10 Mbps upload.
• Both hardwire and Wi‑Fi internet connections acceptable if speed and security criteria met.

• Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least 24 hours notice.

• Do not maintain network‑compatible internet access.
• Live or work beyond the 100 mile radius of their dedicated location.
• Live or work in the state of California.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Plano, TX: $49,774 - $49,774 for Senior Complaints Coordinator
• Chesapeake, VA: $49,774 - $49,774 for Senior Complaints Coordinator
• Tampa, FL: $49,774 - $49,774 for Senior Complaints Coordinator
• Lincoln, NE: $49,774 - $49,774 for Senior Complaints Coordinator
• Las Vegas, NV: $49,774 - $49,774 for Senior Complaints Coordinator
• Wilmington, DE: $49,774 - $49,774 for Senior Complaints Coordinator
• Richmond, VA: $49,774 - $49,774 for Senior Complaints Coordinator
• St Cloud, MN: $49,774 - $49,774 for Senior Complaints Coordinator

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you require an accommodation, please contact Capital One Recruiting at or via email at Recruitin
. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.