Customer Support Specialist/Live Chat Representative Remote; Preferre
Remote / Online - Candidates ideally in
Rexburg, Madison County, Idaho, 83440, USA
Listed on 2026-05-30
Rexburg, Madison County, Idaho, 83440, USA
Listing for:
Itaú USA
Remote/Work from Home
position Listed on 2026-05-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) job at Itaú USA. Valley County, Overview
We are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities- Respond promptly to customer inquiries via live chat, email, and support tickets
- Provide accurate information and troubleshoot issues with clarity and professionalism
- Assist customers in navigating products, services, or account-related questions
- Document interactions and update customer records in our support system
- Escalate complex issues to the appropriate internal teams when needed
- Maintain high customer satisfaction through empathy, patience, and effective communication
- Follow company guidelines, scripts, and best practices for support interactions
- Experience in customer service, live chat support, or call center support (preferred but not required)
- Strong written communication skills—clear, professional, and friendly
- Problem-solving skills and the ability to work independently
- Comfortable multitasking between multiple chats or support channels
- Tech-savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
- Reliable high-speed internet and a distraction‑free workspace
- Positive attitude, patience, and a customer‑first mindset
- Experience with platforms like Zendesk, Intercom, Freshdesk, or Hub Spot
- Background in e-commerce, SaaS, or online service‑based companies
- Strong typing speed and accuracy
- 100% remote work-from-home position
- Flexible scheduling options
- Competitive hourly pay or salary based on experience
- Opportunities for advancement and long‑term growth
- Supportive team environment and ongoing training
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×