Bi-lingual Pharmacy Tech Support​/Call Center Rep; Work from Home

Bi-lingual Pharmacy Support Call Center Representative

Contract Remote Role – Location (Open to Remote US)

• Primary Call Center contact for patients, pharmacies and medical professionals using an Opus Health program. Call Center Representatives are responsible for handling requests such as card activation, program eligibility, explanation of program benefit and troubleshooting of submission rejection.

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and promptly elevate unresolved issues to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Work 40 hours per week under moderate supervision.
• Multiple shifts available: 8:00 am - 5:00 pm EST
  , 9:00 am – 6:00 pm EST
  , 10:00am – 7:00pm EST
  , 11:00 am – 8:00pm EST
  .

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located. The actual base pay offered may vary based on qualifications, location, and schedule. Incentive plans, bonuses, or other compensation may also be offered, in addition to a range of health and welfare benefits.

IQVIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.