Credit Card Customer Service Job Lorain Ohio USA,Customer Service/HelpDesk

Join to apply for the Credit Card Customer Service role at Discover

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors:
We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description

Our next classes start in September of 2025.

We’ve Got You Covered With a Variety Of Shifts. We Are Currently Hiring For Schedules With Start Times That Range Between The Following Hours

10:00 AM - 12:30 PM EST (DE, PA, NJ, MD, OH)
8:00 AM - 10:30 AM MDT (UT)
7:00 AM - 9:30 AM MST (AZ)

Note:

Shifts are Monday - Friday with weekends as assigned

What You'll Do

Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.
These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS uploads from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You'll Do It

Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You'll Need

Preferred Requirements

H.S. Diploma or GED
1+ years Customer service
Current DHL Experience

Physical And Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

Primarily remain in a stationary position.
No required movement about the work environment to complete the major responsibilities of the job.
Primarily performed indoors in an office setting.
Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Ability to communicate verbally. Ability to communicate in written form.

This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently…