Customer Care Representative, Remote Customer Care - Pharmacy

As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.

This position is fully remote and you'll be working from home virtually. This role will require you to work a variable reduced hour schedule that may start and end outside of normal business hours. This position is 30-39 hours per week, but may require additional or fewer hours due to business requirements.

• High school diploma or equivalent (must be 18 years of age or older).
• 6+ months of professional experience working with computer and web-based tools.
• Experience multitasking with phone and computer skills.
• Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice.
• Submit and pass a pre-employment drug test in order to be considered.

• 1+ year of relevant phone or email customer service experience.
• Excellent communication skills (spoken and written).
• Experience working in a customer service or call center.
• Experience working in a healthcare environment.
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality.
• Demonstrated ability to work as a team member.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon Disability Accommodation.