Customer Service Representative; German-speaking Remote - Germany

Customer Service Representative (German-speaking)

Remote - Germany

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

This job can be done remotely, as long as you are based in Germany.

What You’ll Do:

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
• You will care for customer satisfaction and make sure that issues are resolved.
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

Who You Are:

• You speak fluent German (C2 or native) and English (C1 or C2)
• You are a good communicator and able to always find the right tone in different contexts.
• You enjoy providing advice and support over the phone.
• You remain calm even in stressful situations and are able to develop creative solutions in real time.
• Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service.
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
• You are technology‑savvy and enjoy working with modern IT tools.

What We Offer

• 100% work from home, as long as you’re based in Germany.
• State‑of‑the‑art hardware for you to perform your work worry‑free.
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most.
• €15.40 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work.
• 30 days of vacation per year.

Via is an equal opportunity employer.