Cash Collection Specialist; Orange

Cash Collection Specialist (Orange County)

Description

About Us

FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. We support clients across higher education, government, financial services, healthcare, telecommunications, and utility industries.

Job Summary:

We are seeking a friendly, customer-focused Customer Service Associate / Cashier to join our team. In this role, you will provide excellent customer service while processing payments and managing account information to ensure positive customer experience. Candidates with a stable, long-term employment history are strongly preferred.

Essential Functions

• Process transactions accurately and efficiently, including cash handling
• Record detailed and accurate account notes and updates
• Respond to customer inquiries and provide requested information
• Meet or exceed daily, weekly, and monthly performance goals to earn an incentivized bonus
• Adhere to consumer protection laws and FHC policies and procedures

Position Requirements

Qualifications & Skills:

• Strong verbal and written communication skills
• Basic math skills for handling cash transactions
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Strong time management and organizational skills
• This position requires consistent attendance and punctuality; reliable transportation is necessary.

Preferred

Education and Experience:

• Previous experience in customer service and cash collections (required)
• Proficiency with Microsoft Excel, Word, Outlook, Internet Explorer, and Adobe Acrobat
• Experience in collections, financial services, call centers, banking, sales, or administrative roles preferred
• Bilingual Spanish is a plus
• Military veterans are encouraged to apply
• Employment is contingent upon successfully passing a background check.

Work Environment

• In-Office role (Orlando, FL)

Working from Home Requirements:

• Role does not support remote work

Physical/Mental Demands

• Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Security Clearance Requirements

• Will be required to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

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Full-Time/Part-Time Full-Time

EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity…