Associate APD Claims Representative

Associate APD Claims Representative

Location:

Phoenix Regional, 2075 W Pinnacle Peak Rd, Suite 110, Phoenix, AZ 85027

Thank you for considering Amica as part of your career journey, where your future is our business. Ready to Join Us?

Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need? We’re looking for a Claims Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. As an Associate Auto Physical Damage (APD) Claims Representative in our Phoenix Regional office, you will play a vital role in handling automobile insurance claims.

At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy – that empathy is our best policy – to our valued customers every day.

We believe in promoting from within and providing our employees with opportunities for growth and advancement. This entry-level position offers a high level of growth potential, including the possibility to advance to team lead and supervisory roles. We are committed to helping our employees build long-term careers with us.

• Own your caseload:
  Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting.
• Investigate:
  Conduct in-depth research to evaluate coverage and determine claim outcomes.
• Communicate effectively:
  Monitor claim-related communications and respond to customer's needs.
• Collaborate and contribute:
  Build strong relationships across departments and help foster a culture of teamwork.
• Stay informed:
  Develop a working knowledge of laws and regulations impacting claims handling.
• Stay compliant:
  Maintain active licenses in designated states and complete continuing education as required.
• Adapt and support:
  Take on additional responsibilities as needed to support team success.

• A high school diploma or equivalent – college coursework!
• Willingness to obtain required state insurance licenses (Don’t worry — we’ll provide study materials, paid time to study and cover the exam costs!)
• Prior experience in insurance or claims handling is helpful, but not required.
• Prior experience providing support to customers or clients is valued and can contribute to success in this role.
• Strong decision-making skills.
• A calm, empathetic communicator who can confidently support people during tough situations.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Word and Outlook.

• Starting annual salary of $43,105, overtime is paid for any excess hours subject to manager approval.
• Annual Success Sharing Plan – Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals.
• 37.5-hour schedule 8:45 a.m. to 5 p.m.
• Potential to work holidays for additional pay.
• Work from home up to two days per week once trained to work independently.

• Medical, dental, vision coverage, short- and long-term disability, and life insurance.
• Paid Vacation – at least 13 vacation days in the first 12 months; may accrue more depending on the role.
• 14 paid holidays observed.
• 6 days sick time at hire, 6 additional days sick time at 90 days of employment.
• Generous 401(k) with company match and immediate vesting; annual 3% non-elective employer contribution.
• Annual Success Sharing Plan – Paid to eligible employees if the company meets or exceeds goals.
• Generous leave programs, including paid parental bonding leave.
• Student loan repayment and tuition reimbursement programs.
• Generli>
• Employee community involvement.
• Strong relationships, lifelong friendships.
• Opportunities for advancement in a successful and growing company.

• Our People Are Our Priority:
  We’re a mutual company where people come first, including empathetic employees who represent the diversity of our policyholders.
• The Opportunities Are Wide Open:
  We know growth isn’t always linear. We encourage our employees to be curious about their career at Amica and explore the options available to…