Customer Solutions Representative - Collector Remote - AR, MI, NC, PA

Customer Solutions Representative

Act as an outbound and inbound call center agent for Ally auto loan customers, providing exceptional service while resolving payment issues.

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Are you experienced in customer service and interested in helping customers reach financial well‑being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.

• Compensation: $23/hr + monthly incentives
• Training class starts:
  August 3, 2026

• 8am - 5pm EST or (7am - 4pm CST) Monday through Friday or 9am - 6pm EST or (8am - 5pm CST) Monday through Friday
• 12pm - 9pm EST or (11am - 8pm CST) one day per week
• 8am - 12pm EST or (7am - 11am CST) one Saturday per month

• Applicants must reside within 100 miles of one of the following locations**:
• Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223)
• Charlotte, NC (601 South Tryon Street Charlotte, NC 28202)
• Detroit, MI (500 Woodward Avenue Detroit, MI 48226)
• Dresher, PA (200 Dryden Road, Dresher, PA 19025)

• High-speed internet service required (minimum 25 MB/s download, but 50 MB/s or greater is preferred).
• Test your speed at

• Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
• Contact Ally auto loan customers regarding late or missed payments.
• Understand reasons for delinquency and negotiate payment arrangements.
• Respond to customer inquiries via phone, workflow systems, and email.
• Research and resolve account discrepancies.
• Document all interactions clearly and accurately.
• Maintain professionalism and accuracy while managing accounts.
• Meet performance standards for call volume, delinquency, and customer satisfaction.
• Identify and recommend solutions to avoid repossession losses.
• Use computerized systems for tracking and troubleshooting.
• Maintain strict confidentiality of customer information.
• Adhere to all state and federal laws in the handling of accounts.

• 0 years of experience.
• High school diploma or GED equivalent required.

• Experience in financial services or a related industry preferred.
• Associate or bachelor’s degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptitude to elevate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

• Time Away:
  Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401(k) retirement savings plan with matching and company contributions, student loan pay‑downs and 529 educational save-up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well‑being: flexible health and…