Vehicle Return Clerk; Remote - Michigan

Location

Remote – Michigan residents

Do you have a strong eye for detail? This could be a great opportunity for you – especially if you’re interested in working from home! As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you will help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You’ll manage cases and use your customer service skills to ensure the return process is as easy and hassle‑free as possible for all parties involved.

Prior experience in banking, mortgages, accounting or an auto dealership is helpful but not required; we’ll train you on everything you need to handle these transactions with confidence.

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (phone calls, chats, emails and other communications) while keeping a positive and upbeat attitude

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail
• High school diploma or equivalent
• Customer service experience (three or more years preferred; previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Ability to work shifts within the center’s hours of operation:
  Monday to Friday (no weekends). Primary shift: 8 a.m. – 5 p.m. Eastern time. Rotational shift 2–4 times per month: 11 a.m. – 8 p.m. Eastern time. Must be able to stick to the schedule reliably

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree

• Michigan resident
• Secluded and distraction‑free work environment
• Required internet setup: high‑speed internet delivered through a wired provider (cable or fiber). Computer must be physically connected to your modem/router using an Ethernet cable; wireless, 5G and satellite connections are not supported

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company‑paid short‑ and long‑term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact ta Morley utilizes E‑Verify during onboarding for all hires.

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