Client Strategy & Operations Associate

Location: Must currently be based in the Columbus, Ohio area. You’ll work from home part of the time and regularly work in person at COHatch in Dublin, Ohio
. Candidates outside Central Ohio will not be considered.

Compensation: $80,000–$110,000+ target total compensation, depending on experience. This is primarily a base salary role, with additional upside through performance-based bonus/commission.

Chatstrike helps insurance agencies hire faster.

Our platform uses AI, automation, texting, job promotion, scheduling, pre-licensing, and recruiting workflows to help insurance agency owners turn applicants into interviews and new hires.

We’re building practical AI tools for insurance recruiting — helping agencies evaluate candidates, automate follow-up, improve speed-to-interview, manage recruiting pipelines, and keep candidates moving through pre-licensing.

We’re a small, fast-growing team helping agency owners and recruiting teams across brands like Aflac and Colonial Life improve their hiring process. Our customers are busy, practical, relationship-driven people who need a partner who can help them get results — not just software.

Chatstrike’s annual recurring revenue has grown more than 500% year over year
, and we’re hiring to support the next stage of growth.

We’re looking for a Client Strategy & Operations Associate to work directly with our founder and CEO.

This is an early-career role for someone with roughly 2–5 years of professional experience who wants to grow quickly, work directly with clients, and learn how AI is being used inside a real, fast-growing software company.

Your job will be to help insurance agency owners get better hiring outcomes using Chatstrike.

That means helping clients understand what is working, where they can improve, and how to use Chatstrike’s AI, automation, candidate sourcing, texting, scheduling, pre-licensing, and pipeline tools to get better results.

You’ll also help us think through new ways AI can improve the customer experience — from better candidate follow-up and recruiter workflows to smarter onboarding, support, and product features.

You’ll be part client strategist, part customer success partner, part sales support, and part product operator
.

This role is ideal for someone who has the client-facing polish of a consultant, the urgency of a startup operator, and the warmth of a great customer success partner.

You will:

• Help clients achieve better hiring outcomes using Chatstrike’s software, AI, and automation tools
• Onboard new customers and help them get set up for success
• Train agency owners and recruiters on how to use Chatstrike effectively
• Diagnose what is helping or hurting a client’s recruiting performance
• Recommend practical changes to improve scheduling rates, interview show rates, pipeline follow-up, and candidate conversion
• Help clients understand how AI and automation can improve their recruiting workflows
• Support warm sales opportunities from inbound interest, referrals, and channel partners
• Turn client feedback into product ideas, AI workflow improvements, and better onboarding processes
• Work with engineering to clearly communicate bugs, feature requests, customer problems, and product opportunities
• Help build repeatable processes for onboarding, support, customer check-ins, and client success

You may be a great fit if you are:

• Smart and curious — you like learning how things work and can quickly understand both customer problems and product details
• Great with people — warm, clear, patient, and easy to talk to
• A structured problem-solver — you can understand a client’s situation, identify what matters, and recommend a clear plan
• Highly organized — you can manage many customer conversations and follow-ups without dropping balls
• A strong communicator — especially in short, clear emails and texts
• Patient and calm — you can explain things simply without making customers feel bad for asking
• Commercially minded — you understand that great customer service drives retention, referrals, and growth
• Resourceful — you figure things out instead of waiting for perfect instructions
• Professional and polished — you can…