Customer Service Representative- NASHVILLE, TN

Position Overview

The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations, categorizing all calls in one of the provided categories, recording any abusive and/or extraordinary calls, and performing other duties as assigned. This role is full‑time, primarily remote after an initial training period in Hermitage, TN.

• Receive calls from child support client stakeholders following SOPs and contractual terms.
• Categorize each call into one of the predefined categories.
• Record any abusive or extraordinary calls accurately.
• Perform additional duties as assigned by management.

• Maintain a general understanding of policies and procedures.
• Possess strong oral and written communication skills.
• Knowledgeable in modern office practices, procedures, and equipment.
• Exhibit excellent interpersonal skills using tact, patience, and courtesy.
• High School Diploma or equivalent required.
• Proficient in data entry skills, including keyboard, mouse, and 10‑key pad.
• Type a minimum of 35 WPM.
• Basic knowledge of Microsoft Office.

• Quiet, distraction‑free workspace at home.
• Reliable high‑speed internet connection (≥50
  
  Mbps download).
• Smartphone with Android OS or iPhone for user authentication.

• Fully virtual opportunity with permanent work‑from‑home position.
• Medical, Dental, Vision, and 401(k) benefits after first 30 days.
• Paid time off (PTO) accrual from day one.
• Paid training and bi‑annual bonus eligibility.
• Health club reimbursements.
• Technology assistance/reimbursement (≈$40/month).
• Employee profit‑sharing.
• Paid holidays.

We are an Equal Opportunity Employer. We are a Drug‑Free Workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.