Remote - Customer Support Rep - San Antonio, TX

Company Overview

One Touch Direct is a leading contact center solutions provider, founded in 1998 and growing into one of the nation’s most preeminent companies. We serve Fortune 500 clients with effective products and excellent service while building an internal culture that stands out above the rest.

Join our team remotely in San Antonio, TX as a Care Concierge. You will provide comprehensive support to our clients, ensuring the highest level of service possible.

• Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
• Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
• Maintain detailed and accurate documentation of client interactions and care plans.
• Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
• Continuously strive to enhance the client experience through proactive communication and problem‑solving.

• Minimum of 2 years of experience in a customer service or related role.
• Strong verbal and written communication skills.
• Proficient in the use of computer systems and software, including Microsoft Office Suite.
• Ability to handle multiple tasks effectively in a fast‑paced environment.
• Excellent organizational skills and attention to detail.
• Knowledge of healthcare services and terminology is preferred.
• Bachelor’s degree in a related field is a plus.

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher.
• Hardwired internet connection (ethernet) required.
• USB headset (not wireless) with noise‑canceling features.
• Webcam (external or integrated).

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home