Remote Customer Service Representative - Aftermarket Auto Parts

Position Summary

Customer Service Representative – remote, paid from home, under the direction of the Customer Service Management team. The role assists customers after their purchasing experience to ensure a positive post‑purchase service experience.

Starting Pay: $15 per hour.
Shift Differentials:

• Weekend Shift Pay: $5 per hour for each weekend shift worked (one per week).
• Performance Bonus:
  Up to $2.50 per hour weekly based on performance.
• Perfect Attendance Bonus:
  Up to $2.50 per hour weekly for maintaining 4 consecutive weeks of perfect attendance through 2/28/2026.
• Tenure‑Based Pay Increase: $0.50 per hour after 6‑, 12‑, 18‑, and 24‑month anniversaries.

Benefits include health and dental coverage, 401(k) with generous company match, PTO, paid holidays, parental leave, travel assistance, counseling services, YMCA membership reimbursement, employee discounts (up to 50% on selected websites), vehicle modification reimbursement, race reimbursements, an FSA/DCA, short and long‑term disability, life insurance, and pet insurance.

• High school diploma or equivalent.
• Minimum 1 year of prior customer service experience.
• Ability or willingness to acquire automotive knowledge of supported vehicle brands.
• Professionalism and tact when dealing with difficult customers.
• Proficient computer keyboarding and internet use (Microsoft Word, Excel).
• Excellent organizational, multi‑tasking, and prioritizing skills.
• Strong oral and written communication and interpersonal skills.
• Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
• Bi‑lingual is a plus.
• Upon hire, successful completion of the Turn5 customer service new‑hire training program.

• Takes incoming calls from customers concerning post‑purchase issues (returns, tracking, cancellations, etc.).
• Displays a professional, courteous demeanor during all customer interactions.
• Provides prompt, efficient service for all inquiries.
• Efficiently enters and processes customer requests.
• Answers questions and educates customers about policies and procedures.
• Continues education and improves knowledge through company‑sponsored programs and training.
• Notifies customer service leadership of trends or problems encountered.
• Meets performance expectations regarding customer service quality, productivity, and availability.
• Upholds first‑touch resolution (FTR) standards.
• Participates in special projects and performs other duties as assigned by management.

• Visual and hearing capability.
• Ability to sit for long periods.
• Maintain attendance as defined by company policy.
• Work under pressure to meet strict deadlines.
• Operate general office equipment (fax machine, photocopier, printer).
• Complete inbound and outbound calls, texts, chats, and e‑mail with customers, vendors, and others.
• The role is a Customer Critical Role and may be subject to alternative work schedules during unforeseen circumstances.