Bilingual Call Center Rep - Work from Home at Humana Little Rock, AR

Bilingual Call Center Rep – Work from Home – Little Rock, AR.

Become a part of our caring community and help us put health first.

• Represent Humana by addressing incoming telephone, digital, or written inquiries.
• Perform basic administrative, clerical, operational, and customer support tasks.
• Handle routine and patterned assignments.
• Address customer needs, including complex benefit questions, resolve issues, and educate members.
• Record details of inquiries, comments, complaints, transactions, or interactions and take appropriate action.
• Escalate unresolved and pending customer grievances.
• Make decisions within defined parameters and work under close supervision.

• Fully bilingual (English/Spanish) – speak, read, and write in both languages without limitations.
• Minimum 1 year recent call‑center experience (inbound or outbound).
• Minimum 2 years customer service experience.
• Reside in the Eastern or Central Time Zone.
• Strong customer‑service orientation.
• Strong attention to detail.
• Proficient typing and computer navigation skills, including Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to manage multiple or competing priorities and use multiple computer applications simultaneously.

• Associate or bachelor’s degree.
• Healthcare experience.

Training:
September 8th, 2025 – virtual training for 5‑6 weeks, 8:30AM to 5:00PM Eastern, Monday–Friday.

Post‑training shift: 12:30PM to 9:00PM. Shift bids may occur based on business needs.

120‑day appraisal period – perfect attendance expected during training and nesting.

No time off during the first 90 days and discouraged during the 120‑day period.

Position requires a minimum of 12 months before exploring other Humana opportunities.

• Separate room with a locked door for a private home office.
• Hardwired high‑speed internet: minimum 25
  
  Mbps downstream and 10
  
  Mbps upstream.
• Wireless and satellite connections are prohibited.

All candidates who speak a language other than English must take an external language proficiency assessment. The Interagency Language Rating (ILR) test will be administered by a federal vendor.

Humana offers competitive benefits including medical, dental, vision, 401(k), paid time off, parental and caregiver leave, disability, life insurance, and many other opportunities.

Humana is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. Humana complies with all applicable federal civil rights laws and provides free language interpreter services.