Senior Customer Service Representative - National Remote at UnitedHealth Group Phoenix, AZ

Senior Customer Service Representative – National Remote

Senior Customer Service Representative will provide direct, compassionate support to members, providers, and internal stakeholders, ensuring a high level of service quality and accurate processing of healthcare claims.

• Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and verifying necessary data for processing (e.g., pricing, prior authorizations, applicable benefits).
• Ask appropriate questions and listen actively to identify specific issues while documenting required information in computer systems.
• Communicate and collaborate with providers to resolve issues using clear, simple language.
• Meet performance goals for efficiency, accuracy, quality, and attendance.
• Answer incoming member calls and identify the type of assistance needed (benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits).

• High School Diploma, GED, or equivalent work experience.
• Must be 18 years of age or older.
• At least 6 months of work‑at‑home experience.
• At least 6 months of Customer Service Representative (CSR) experience or 1+ year in a medical/standard office, call‑center, or phone‑support role.
• Working knowledge of Windows PC applications and ability to learn new computer systems.
• Availability to work any 8‑hour shift between 7:00am–8:00pm CST, with occasional overtime as needed.

• Call‑center experience.
• Healthcare experience.
• Knowledge of billing, finance, and eligibility processes.

• Secure all company‑sensitive documents.
• Maintain a dedicated work area separated from other living areas with information privacy.
• Live in a location with United Health Group‑approved high‑speed internet.
• Adhere to the United Health Group Telecommuter Policy.

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase option.
• 401(k) contribution.

A salary range for this role is $17.74–$31.63 per hour, based on full‑time employment. The company complies with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.