Junior Customer Representative with German

Job Description

We are looking for a Junior Customer Representative with German language skills to support customers from German‑speaking markets. No prior banking experience is required – we provide full training and continuous support.

• Support customers in German (and English internally) via phone and written channels.
• Answer customer inquiries related to accounts, cards, payments, and transactions.
• Resolve standard customer issues according to procedures.
• Accurately document customer interactions in internal systems.
• Cooperate with internal teams to ensure timely resolution of cases.
• Deliver a professional and friendly customer experience.

• Very good German (C1/C2) both written and spoken.
• Communicative English (B1/B2) both written and spoken.
• Secondary education (students or graduates welcome).
• Strong communication skills and customer focus.
• Ability to work with systems and follow procedures.
• Willingness to develop knowledge of banking products.

• Home‑based remote work.
• Maternity‑cover contract.
• Paid onboarding and comprehensive training.
• Stable job in an international environment with clear development paths and internal mobility.
• Competitive salary ranges aligned with industry benchmarks and internal equity standards.
• Performance‑based incentives for eligible employees.
• Inclusive, equitable benefits focused on financial wellbeing, health & wellness.
• Continuous development opportunities, training, and career progression pathways.

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.