Customer Service Associate III- 2ND Shift; Hybrid- in Uniondale, NY

Position: Customer Service Associate III- 2ND Shift (Hybrid- in Uniondale, NY)
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

National General (an Allstate company)

About the Role

At National General, we put people at the center of everything we do-and that starts with our customer service team. As a Customer Service Associate III, you'll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates.

This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You'll engage with customers through inbound and outbound calls, written correspondence, and other communication channels-all while developing valuable insurance and customer service expertise.

What You'll Do

* Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy

* Process policy changes and service requests while ensuring proper documentation in internal systems

* Explain policy details and customer documentation clearly, including follow‑ups and next steps

* Resolve routine, complex, and unique questions while striving for first‑call resolution

* Stay current on marketing campaigns and respond confidently to related inquiries

* Identify potential cross‑sell opportunities when appropriate

* Actively listen, ask thoughtful questions, and demonstrate compassion-especially in sensitive or challenging customer situations

* Collaborate with internal teams to ensure a seamless customer experience

What We're Looking For

Must‑Have Skills & Qualities

* Strong verbal and written communication skills

* Ability to work independently while managing multiple priorities

* Highly organized and detail‑oriented (there's a lot to learn!)

* Patience, empathy, and professionalism when working with diverse customer needs

* Comfort handling complex or occasionally difficult conversations

Nice to Have

* Experience with Microsoft Office Suite, especially Excel

* Prior exposure to insurance concepts, policies, or customer service environments

Experience

* 0-2 years of experience preferred

* Entry‑level candidates with strong communication skills and a desire to learn are encouraged to apply

Work Schedule & Location

* Shift: 11:30 AM - 8:00 PM EST (30‑minute lunch break)

* Hybrid

Schedule:

On‑site 2-3 days per week at our Uniondale, NY office; work from home the remaining days

Why You'll Love Working Here

* Hybrid flexibility that supports work‑life balance

* A tenured, close‑knit team that's welcoming, collaborative, and genuinely enjoys working together

* A beautiful, modern office space with free snacks and refreshments

* A team‑oriented culture where your contributions are valued and supported

#LI-BS1

Skills

Consumer Protection, Customer Data Management, Effective Written Communication, Emotional Intelligence, Highly Resourceful, Interpersonal Communication, Patience with Customers, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Time Management, Verbal Communications

Compensation

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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