Customer Care Representative - WFH Rhode

Join Our Team at MTM Health! At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise. As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.

Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.

Customer Care Representative

Remote, Rhode Island

$17.50

The Customer Care Representative is the frontline representative and image of MTM Health. The role involves handling inbound calls from Members, Clients, and Facilities, with a target of 60‑80 calls per day, higher volumes on Mondays. Tasks increase in complexity as your skills progress.

• Must currently reside in Rhode Island
• 1 year of Call Center experience
• 6 months of Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High‑speed Internet access (e.g., Cable, DSL, or Fiber) with a minimum upload speed of 3
  
  Mbps and a minimum download speed of 30
  
  Mbps; use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost‑effective manner. We leverage core competencies in managing customer service operations and building provider networks. Our five core values guide employees in providing the best customer experience and helping clients achieve their goals:
Respect Individuals;
Collaborate to Innovate;
Deliver Value;
Align with Clients;
Act with Integrity.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most. Collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.