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Customer Care Associate - Remote
Remote / Online - Candidates ideally in
Long Island City, Queens County, New York, 11101, USA
Listed on 2026-06-01
Long Island City, Queens County, New York, 11101, USA
Listing for:
Global Contact Services
Full Time, Part Time, Remote/Work from Home
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates
Job Description:
Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA "Access-a-Ride" transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.
Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.
Remote Positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.
- The positions are primarily remote - there may be times when you are required to report to the office
- ON-SITE (in person) training is required for all new employees.
- Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
- Strong Work Ethic - Being on-time, following directions, available for overtime, shift bid flexibility
- Personal Computer - Must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed.
- Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.
- Must be willing to allow GCS to load free anti-virus software on your personal computer.
- Remote Environment - must have a designated area, free of distractions and background noise to perform your duties as a remote employee.
- GCS provides a headset for you to use and cybersecurity during your paid training period.
Apply today.
Position Requirements
10+ Years
work experience
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