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Customer Care Associate - Remote

Remote / Online - Candidates ideally in
Long Island City, Queens County, New York, 11101, USA
Listing for: Global Contact Services
Full Time, Part Time, Remote/Work from Home position
Listed on 2026-06-01
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Long Island City

Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates

Job Description:

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA "Access-a-Ride" transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways.

Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level.

Remote Positions are available for workers within a 50-mile radius and under a 2-hour commute from 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey.
  • The positions are primarily remote - there may be times when you are required to report to the office
    • ON-SITE (in person) training is required for all new employees.
Qualifications include:
  • Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality
  • Strong Work Ethic - Being on-time, following directions, available for overtime, shift bid flexibility
  • Personal Computer - Must have and use a desktop or laptop with the latest version of Windows or macOS operating system, 16 GB of RAM and, 2.5 GHZ processing speed.
    • Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee.
    • Must be willing to allow GCS to load free anti-virus software on your personal computer.
  • Remote Environment - must have a designated area, free of distractions and background noise to perform your duties as a remote employee.
  • GCS provides a headset for you to use and cybersecurity during your paid training period.
Paid Training classes are being filled now.

Apply today.
Position Requirements
10+ Years work experience
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