Order Management Specialist

Job Title:

Order Management Specialist (Customer Service Representative II - Order Management)

Job Description

The Order Management Specialist supports the full order-to-cash process by accurately entering, validating, and monitoring customer orders within ERP systems. In this role, you act as a key liaison between customers and internal teams, ensuring timely resolution of order issues and delivering a high-quality, professional customer experience. You will receive 45-60 days of structured training before handling live phone and email queues.

This position is ideal for someone with strong attention to detail, prior experience in a manufacturing environment, and comfort working in ERP systems.

Responsibilities

+ Accurately enter and validate customer orders in ERP systems, ensuring completeness and correctness of all data.

+ Resolve pricing discrepancies and order exceptions by researching issues and collaborating with internal stakeholders as needed.

+ Process returns, credits, cancellations, and order modifications in accordance with established procedures.

+ Monitor orders throughout fulfillment and shipment to ensure on-time delivery and proactively address potential issues.

+ Maintain detailed and accurate order documentation, including notes, confirmations, and supporting records.

+ Handle inbound customer calls and emails related to orders and products in a structured phone and email queue.

+ Serve as a liaison between customers and internal teams, partnering closely with sales, logistics, finance, and planning to resolve order-related issues.

+ Deliver timely, professional, and customer-focused service that reflects a high level of patience, empathy, and professionalism.

+ Meet or exceed service-level agreements by processing orders within a 48-hour turnaround time with high accuracy.

+ Participate in training on ERP platforms, including Syteline and Oracle, and apply that knowledge to daily order management tasks.

+ Collaborate with cross-functional teams across multiple locations to support consistent and efficient order management processes.

Essential Skills

+ Hands-on experience entering and managing orders in ERP systems such as Syteline, Oracle, SAP, or similar manufacturing-focused ERPs.

+ Prior experience in a manufacturing environment, supporting areas such as manufacturing, shipping, production, or planning.

+ Strong understanding of the order lifecycle, including order entry, pricing validation, returns, credits, cancellations, and revisions.

+ Experience handling inbound customer calls and emails in a structured queue environment.

+ Demonstrated ability to process orders within defined SLA timelines (48-hour turnaround) while maintaining high accuracy.

+ Strong written and verbal communication skills for clear, professional customer and internal communication.

+ High level of patience, professionalism, and empathy when interacting with customers and internal partners.

+ Excellent time management and prioritization skills to manage multiple orders and inquiries simultaneously.

+ ERP experience in manufacturing environments strongly preferred.

Additional

Skills & Qualifications

+

Experience with Syteline and/or Oracle ERP systems, with the ability to learn additional platforms through provided training.

+ Background in supply chain, logistics, or production support.

+ Exposure to supply chain or logistics workflows and processes.

+ Familiarity with CRM tools used to track customer interactions and order history.

+ Experience partnering with sales, finance, and logistics teams to resolve order-related issues.

+ Comfort using Microsoft Office and related productivity tools for documentation and communication.

+ Interest in data analysis related to orders, supply chain, or customer trends.

+ Ability to thrive in a structured training environment with clear expectations and performance metrics.

Work Environment

This role operates in a hybrid work environment, with three days onsite and two days working from home each week. The primary office location is in Stuart, FL, with regular collaboration across regional locations including Stuart, FL;
Tulsa, OK;
Lowell, MI; and Menomonee Falls, WI. You will work in a professional, air-conditioned office setting with standard business hours of 8:00 a.m. to 5:00 p.m. The position offers structured ERP training, starting with Syteline and followed by Oracle, along with exposure to multiple ERP platforms and cross-functional teams within a well-established manufacturing organization. The culture emphasizes clear expectations, meaningful collaboration, and a balance of in-person teamwork and remote flexibility.

Job Type & Location

This is a Contract position based out of Stuart, FL.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits…