Onboarding Specialist

Customer Success

Employment Type

Full-Time, Salary $40,000 - $45,000/year

Location

Based at headquarters in Cedar Rapids, with frequent travel across the United States

Reports To

Director of Customer Success

Salary Range

$40,000 - $45,000/year

Position Summary

The Onboarding Specialist is responsible for supporting new customer implementations by collecting, entering, and validating sow farm data during the onboarding process for Pig Flow. This role is especially important for customers who do not currently have a sow records system or data management platform in place.

As part of the Customer Success team, the Onboarding Specialist will travel to commercial sow farms throughout the United States and work on-site to enter sow information into the Pig Flow app. This work helps build the customer's initial database and prepares the farm for a successful onboarding experience.

This is a remote-based, full-time salaried position requiring extensive travel, hands-on work in commercial swine production environments, and a high level of accuracy in data entry.

Key Responsibilities

Customer Onboarding & Data Entry

* Travel to customer sow farms across the United States to support Pig Flow onboarding.

* Collect, enter, and validate sow information in the Pig Flow app.

* Build initial farm databases for customers who do not currently have a sow records system or data management platform.

* Ensure data is entered accurately, consistently, and efficiently.

* Work throughout the farm to capture relevant sow and production information.

* Review data for missing, inconsistent, or unclear information and communicate issues to the appropriate internal or customer contact.

* Support a smooth transition from manual, paper-based, or non-digital records into Pig Flow.

On-Farm Implementation Support

* Work directly within commercial sow farm and swine production environments.

* Follow strict bio-security protocols to protect herd health.

* Follow all farm-specific biosecurity, animal welfare, safety, and PPE requirements.

* Represent Swine Tech and Pig Flow professionally while on customer sites.

* Communicate clearly with farm staff, farm managers, and internal Customer Success team members.

* Provide updates on data entry progress, completion status, and any barriers to accurate onboarding.

Customer Success Collaboration

* Partner with the Customer Success team to execute onboarding plans.

* Help ensure customer data is complete and ready for use in Pig Flow.

* Escalate data concerns or onboarding roadblocks as needed.

* Maintain strong attention to detail while working independently in field-based environments.

* Contribute to a positive customer experience through professionalism, dependability, and accurate work.

* When in office, responsible for provisioning equipment needed for Pig Flow installations.

Travel Requirements

* Approximately 80% travel is required.

* Travel will occur throughout the United States.

* Overnight travel and long-duration trips are expected.

* Mileage, meals, hotels, and other approved travel expenses are covered by the company.

* Candidates must be comfortable spending extended periods away from home based on customer onboarding needs.

Schedule

The schedule will vary depending on customer needs, farm schedules, and onboarding timelines. Workdays may begin as early as 4:00 a.m. and may extend until 5:00 or 6:00 p.m.

This role may require:

* Weekend work

* Early mornings

* Long workdays

* Extended travel periods

* Flexibility based on farm access, customer timelines, and onboarding requirements

Work Environment

This role is primarily field-based and takes place inside commercial sow farms and swine production facilities. The Onboarding Specialist should be comfortable working in livestock environments and following strict farm protocols.

Work conditions may include exposure to livestock, farm odors, noise, wet or slippery surfaces, varying temperatures, and standard commercial swine production conditions. Required PPE will be provided or required according to company and farm-specific protocols.

Required Qualifications

* Strong attention to detail and commitment to accurate data entry.

* Ability to use mobile apps, tablets, and…