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Customer Solutions Assocaite
Remote / Online - Candidates ideally in
Solon, Cuyahoga County, Ohio, 44139, USA
Listed on 2026-06-01
Solon, Cuyahoga County, Ohio, 44139, USA
Listing for:
Apolis
Full Time, Remote/Work from Home
position Listed on 2026-06-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
- Customer Solutions Assocaite
Duration- 08 Month+ Contract
Location
- Solon, OH (Hybrid)
SCHEDULE: Monday to Friday, 40 hours per week. The typical schedule starts between 7:00 AM and 9:00 AM and ends 8 hours later. For example, 7:00 AM to 3:30 PM, 7:30 AM to 4:00 PM, or 8:00 AM to 4:30 PM.
• Willingness to work various shifts according to customer time zones or 7-day operations.
WORK LOCATION: Solon, OH Office. On-site presence is required on Tuesday, Wednesday, and Thursday, with the option to work from home on Monday and Friday.
Position Summary: The Customer Solutions Associate functions as the principal contact for customers,
committed to providing outstanding customer experience by efficiently handling orders, ensuring
effective communication, improving operational efficiency, and reducing waste throughout the Order to
Cash process.
PRIMARY RESPONSIBILITIES:
Manage Customer Service:Drives customer satisfaction by consistently delivering high quality service
Order Filter:Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
Order Fulfillment: Contact customer when required due to Out of Stock or Stock Allocation issues
BILLING: Collaborate with Billing in the resolution of billing issues that require customer contact
EDUCATION REQUIREMENTS:
-
• High School Diploma required
• Undergraduate degree strongly preferred
EXPERIENCE:
• Preferred: 1-2 years of Supply Chain experience in Order Management, Distribution, Inventory
Management, Transportation, and Planning.
SKILLS:
• Excellent written and verbal communication skills
• Strong analytical aptitude with proven ability to analyze and interpret data
• Developed problem-solving skills
• Proficiency in Microsoft Office applications (e.g. Word, Excel, Outlook)
• Intermediate level Excel skills, including experience with large data sets and familiarity with
creating and using v lookups and pivot tables
• Proficiency in SAP and Power BI is preferred
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work independently with minimal supervision
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