Call Center Bilingual Sales Representative - Hybrid; English​/Spanish

This full-time bilingual (English/Spanish) position requires you to hold a conversation in both languages. It is based at 600 NW 79th Ave, Miami, FL 33126 and you must be able to report to this location. It is a hybrid-remote role: 3-4 days in the center and 1-2 days remote. Please note the location details.

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales and commission targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime.
• Receive paid training to set you up for success.

• Commissioned sales experience highly preferred.
• Unwavering customer focus.
• Strong work ethic.
• Adaptability.
• Problem-solving skills.
• Attention to details.

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid time off and holidays – employees receive 1 week PTO after 6 months and 2 weeks after the first year, plus at least 8 company-designated holidays and additional PTO based on bargaining group.
• Paid parental leave.
• Additional sick leave beyond state and local law may be available but is unprotected.
• Adoption reimbursement.
• Disability benefits (short-term and long-term).
• Life and accidental death insurance.
• Supplemental benefits: critical illness/accident, hospital indemnity/group legal, employee assistance programs (EAP).
• Extensive employee wellness programs.

Verify internet service with a minimum of 12 mb upload speed and 18 mb download speed and establish a dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started (keyboard, monitor, computer, mobile device, etc.). Your workspace must meet WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.)

and you will participate in workspace audits (remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You must be available, accessible, and accountable to work during established schedules and shifts, comply with technical support processes, organizational security and compliance standards, training, performance management, recurring management routines, and remote monitoring policies.

Weekly hours: 40. Time type:
Regular.

Location:

Miami, Florida.

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.