Customer Service Representative Spanish Bilingual - Insurance

Customer Service Representative – Spanish Bilingual

AAA Auto Club Enterprises is hiring a full‑time Customer Service Representative who is fluent in English and Spanish to join our insurance call center team.

Starting Pay: $24.00 – $26.00/hour

Bilingual Fluency:
English/Spanish

Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Remote Training

Schedule:

Full‑time (40 hours per week). Virtual training program lasting approximately 4 months. Training shifts will be scheduled between 9:00am‑9:00pm Monday‑Friday, with occasional Saturday shifts between 9:00am‑7:00pm. When a Saturday shift is scheduled, a weekday off will be provided.

Remote Work Schedule (Post‑Training):
Full‑time (40 hours per week). Work shifts scheduled within 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off each week.

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage members using strong communication and a friendly, problem‑solving mindset.
• Think quickly and critically to resolve issues—this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance performance.

• Dedicated, quiet workspace without interruptions.
• Connect to ISP via Ethernet (no DSL, satellite, hotspots, etc.). Modem/router in same room as computer equipment.
• Internet speed at least 50
  
  Mbps download to 100
  
  Mbps for downloads and 10
  
  Mbps for uploads.
• Provide documentation of carrier and internet speed.
• Company‑provided computer and partial internet reimbursement included.
• Demonstrated ability to uphold productivity and confidentiality in a remote setting.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours and flexibility for possible shift adjustments.

• Prior customer service experience (recent call center experience preferred).
• Bilingual skills in English and Spanish.
• Excellent communication skills (written, verbal, listening).
• Ability to multitask and navigate computer systems in real time.
• Flexible, "can‑do" mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019.

• Health coverage for medical, dental, vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services, and more).

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify.