Telephone Sales Rep - Remote

Job Details

Job Location:

Remote Work from Home – Topeka KS – Topeka, KS 66614

Position Type:
Full Time

Salary Range: $11.00 – $20.00 Hourly

Travel Percentage:
None

Job Shift: AM

Job Category:
Outbound Telemarketing

Position Title:

TSR

Location:

Remote work from home

Department:
Fundraising Operations

Reports To:

Center Manager and Coach

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

• Excellence:
  We believe in quality results delivered by investing in our people.
• Freedom:
  We encourage exploration, experimentation, agility, and responsiveness.
• Respect:
  We believe in trust, empathy, and empowering our employees.
• Teamwork:
  We embrace diversity, inclusion, and the power of collaboration.
• Transparency:
  We value open communication and clear decision-making.
• Accountability:
  We emphasize personal responsibility as the foundation of success.

• Paid Training (weeks 1‑3) at $11 per hour (or state minimum wage, whichever is higher)
• The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
• Retention bonuses:
  • $250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
  • $500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
• Referral bonus program.
• Benefits for full-time employees include paid time off, retirement with matching, health with Health Savings Account, dental, vision, life, and disability insurance.

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client‑approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Occupancy ratio of 85% (Occupancy = Logged Hours / Payroll Hours).
• 95% on‑time (start of shift and back from breaks and lunch).
• 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

• Must work full-time day shift Monday‑Friday. Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own a computer that meets system requirements, a USB headset, a web camera, and a wired internet connection (no Wi‑Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
• Must pass a background check.

• Communication
  
  Skills:
  
  Clear and effective verbal communication is essential for telephone fundraisers.
• Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction.
• Stamina: Telephone fundraisers spend long hours on the phone.
• Sitting or Standing: Some employees may use standing workstations with limited movement during calls.
• Manual Dexterity: Basic computer skills for data entry and managing donor information.
• Hearing and Listening Abilities: Good hearing and active listening skills are critical.
• Vision Abilities: Ability to read and comprehend scripts displayed on a computer monitor.
• Multitasking: Manage multiple tasks simultaneously while conversing with donors.
• Emotional Resilience: Maintain a positive attitude and handle potential setbacks.

From time to time, the telephone fundraiser may be required to perform additional duties…