Inbound Call Center

Location: Batesville

As a Customer Service Representative II, you will be part of the Customer Support Department supporting sales and customer service operations. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a proactive approach, which will align successfully in the organization.

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* Job Title:

** Customer Service Representative

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* Location:

** Batesville, IN

** Pay Range:**  $20/ hr

** Shift:
** Rotation (8am-6pm EST), with a hybrid schedule of 3 days onsite and 2 days remote. In-person training required, working onsite 3 days a week

** What's the Job?*
* + Serve as the primary contact for customer inquiries, order processing, and coordinating customer service needs with other departments.

+ Respond to telephone, fax, and web-based product and service orders, accurately inputting sales data into the order fulfillment system.

+ Resolve routine and some non-routine customer questions, complaints, and requests with professionalism and efficiency.

+ Investigate shipment issues, credits, and new orders to ensure customer satisfaction.

+ Manage shared mail boxes and verify data with strong attention to detail to ensure accuracy.

** What's Needed?*
* + Customer service experience, preferably with sales support.

+ Strong communication skills and proficiency in Excel and Word.

+

Experience with JDE or similar ERP systems is a plus.

+ Ability to work in a team environment with shift rotation coverage.

+ Flexibility to work onsite three days a week and participate in in-person training.

** What's in it for me?*
* + Opportunity to work in a dynamic and supportive team environment.

+ Hands-on training and development to enhance your skills.

+ Engagement in meaningful work supporting customer satisfaction.

+ Potential for career growth within a reputable organization.

+ Work schedule that balances onsite and remote work for flexibility.

** Upon completion of waiting period associates are eligible for:*
* + Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

** About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.*
* _Manpower

Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands
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** _Manpower, Experis, Talent Solutions, and Jefferson Wells_
** _-_  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.