Online | Customer Service Hospitality – Reservations | Entry Level
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-06-02
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Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Position Overview
We are seeking service‑driven and detail‑oriented individuals to join our team in a Customer Service Hospitality - Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.
This is an entry‑level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.
Key Responsibilities- Assist clients with making and managing reservations for hotels, resorts, and travel‑related services
- Provide clear and professional communication regarding booking details and availability
- Support the reservation process from inquiry through confirmation
- Review reservation information for accuracy, including dates and guest details
- Maintain organized records of client bookings and communications
- Provide follow‑up support and respond to customer questions as needed
- Strong communication skills with a customer‑first approach
- Organized with attention to detail
- Comfortable using online systems and reservation tools
- Ability to manage tasks independently
- Customer service, hospitality, or administrative experience is helpful but not required
- Structured onboarding and training
- Access to reservation systems and travel resources
- Ongoing support and professional development
- Flexible work environment
- Collaborative and supportive team culture
This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service‑focused environment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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