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Remote Customer Support Team Lead & QA Coach

Remote / Online - Candidates ideally in
Covington, Kenton County, Kentucky, 41011, USA
Listing for: Cengage
Remote/Work from Home position
Listed on 2026-06-02
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Cengage in Kentucky is seeking a Supervisor for the Customer Support team to enhance customer experiences by leading and developing Support Representatives. The role encompasses conducting quality audits, coaching agents, and managing team performance.

The ideal candidate will have over 5 years of experience in customer service and at least 1 year in managing remote employees. The position offers a comprehensive total rewards package including a competitive salary.

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